When will I receive my licence?
Your membership card will arrive in 5 to 10 working days. Please get in touch if you have not received your licence within a month of joining.
How long does my membership last?
Membership lasts for 12 months from the date you join.
How can I change my details?
Head over to our online membership system and you can control your membership. Alternatively, you can call on 0300 0119 500 or email Membership Services at [email protected]. We send out your membership pack by post and monthly e-newsletters to the details you provide so please keep them up to date.
What am I insured for?
You are insured for Combined Liability Insurance to a limit of £10 million in case of an incident resulting in damage to property or another person.
Does everyone in the boat need to be a member?
The principle of the licence is that the canoe/kayak which a member is paddling is licensed on the water so long as the member is actually in the canoe/kayak. The member may take non-members passengers; however the canoe is unlicensed, if the member is not on board. Passengers do not have third party insurance.
I have lost my licence, can I get a replacement?
You can get a replacement licence if you have lost your licence. There is a charge of £5 for this. Please call Membership Services on 0300 0119 500 .
I have tried to join but it didn’t go through, what should I do?
On the odd occasion our systems will not work. Please call Membership Services on 0300 0119 500. We will be happy to help you out.
Do you do a day membership?
We do not supply day membership/licences.
How can I update my membership details?
You can update your membership details by clicking here. The 'join or renew' option for members is in the top right corner of the website. Make sure you have checked your membership preferences and your contact details are up to date to get the most out of your membership.
Digital Canoe Focus
Digital Canoe Focus can be viewed online here.